Been thru a lot of conversations to customer services reps. excuse the language but DUH! Majority of them aren't really there for helping but most are just there for listing damn reports to be submitted to God knows who!
It all started when I started using my SUN sim once again, at first there were no problems with the connections and stuff, and since I am already used to some hours where one can't really connect due to a clog in the network so didn't really piss me off...
but several weeks ago there was something different. I'd hear 3-4 beeps then after that, I can no longer connect, and my txt messages don't reach the reciever. I asked the customer rep about this but all they can say is "don't worry maam, I'll make a report and forward it to our tech staff. But so far maam, nothing is wrong with the system as indicated here in our computer". I just shrugged it off as some unexplainable network stuff. This continued for several weeks, I could not connect from 6pm til 12midnight, but when 12 midnight strikes, I can connect unbelievably fast.
Last Tuesday was definitely not my day. Didn't use it in the morning, only called on it at around 3pm til around 5pm. Afterwhich, I could no longer txt nor call (I thought it was it's old routine) but then 12midnight came, nothing.... 1am.. still nothing.... 2am DAMN! THIS ISN'T RIGHT! so we slept.. 8am the next day, I thought everything would be well.. I tried but still nothing, so I called in the customer rep again.. In a bossy tone she said "The main reason of your problem maam is because your number was blocked due to high usage" When asked what high usage meant... her answer was pure and simple "sorry maam we don't really know how the system detects that, all we can say is that kung pwede lang po, use the line normally"... hmm.. now half-pissed I politely asked her what 'normal usage meant', then she said "normal maam, ung average usage lang".. I thought she was brain dead or something so I clearly asked 'miss, what for you is normal use? how many mins or hours?' ... she said "basta normal maam"
hmm... ok then, she is stupid nothing I can do about that. It's funny coz the process was called UNLIMITED CALL AND TXT 24/7... how the hell would that be called as such if it had limits?!?!?! I was pissed so I ended the call.
After a while, I decided to ask once again on the matter. The next customer service rep was a little bit nicer. When asked about how to unblock a number, she told me to reload another call unlimited 24/7 card. But then a thought came over me, I reloaded that number just last Monday afternoon, how could it be that I was already a high user? it was just a mere 4hours or less since I didn't get to use it Tuesday after 5pm!?
Hay hay, I guess that's what you call MARKETING... they say it's UNLIMITED but then it has limit, and the damned companies can't explain their guidelines.. hay.. I guess nothing beats the old RELIABLE COMPANIES such as GLOBE and SMART... well GLOBE lang actually. hehe..
SUN SUCKS........... SERVICE SUCKS.............. SYSTEM SUCKS............. They shouldn't be allowed posting UNLIMITED promises if they can't comply.
It all started when I started using my SUN sim once again, at first there were no problems with the connections and stuff, and since I am already used to some hours where one can't really connect due to a clog in the network so didn't really piss me off...
but several weeks ago there was something different. I'd hear 3-4 beeps then after that, I can no longer connect, and my txt messages don't reach the reciever. I asked the customer rep about this but all they can say is "don't worry maam, I'll make a report and forward it to our tech staff. But so far maam, nothing is wrong with the system as indicated here in our computer". I just shrugged it off as some unexplainable network stuff. This continued for several weeks, I could not connect from 6pm til 12midnight, but when 12 midnight strikes, I can connect unbelievably fast.
Last Tuesday was definitely not my day. Didn't use it in the morning, only called on it at around 3pm til around 5pm. Afterwhich, I could no longer txt nor call (I thought it was it's old routine) but then 12midnight came, nothing.... 1am.. still nothing.... 2am DAMN! THIS ISN'T RIGHT! so we slept.. 8am the next day, I thought everything would be well.. I tried but still nothing, so I called in the customer rep again.. In a bossy tone she said "The main reason of your problem maam is because your number was blocked due to high usage" When asked what high usage meant... her answer was pure and simple "sorry maam we don't really know how the system detects that, all we can say is that kung pwede lang po, use the line normally"... hmm.. now half-pissed I politely asked her what 'normal usage meant', then she said "normal maam, ung average usage lang".. I thought she was brain dead or something so I clearly asked 'miss, what for you is normal use? how many mins or hours?' ... she said "basta normal maam"
hmm... ok then, she is stupid nothing I can do about that. It's funny coz the process was called UNLIMITED CALL AND TXT 24/7... how the hell would that be called as such if it had limits?!?!?! I was pissed so I ended the call.
After a while, I decided to ask once again on the matter. The next customer service rep was a little bit nicer. When asked about how to unblock a number, she told me to reload another call unlimited 24/7 card. But then a thought came over me, I reloaded that number just last Monday afternoon, how could it be that I was already a high user? it was just a mere 4hours or less since I didn't get to use it Tuesday after 5pm!?
Hay hay, I guess that's what you call MARKETING... they say it's UNLIMITED but then it has limit, and the damned companies can't explain their guidelines.. hay.. I guess nothing beats the old RELIABLE COMPANIES such as GLOBE and SMART... well GLOBE lang actually. hehe..
SUN SUCKS........... SERVICE SUCKS.............. SYSTEM SUCKS............. They shouldn't be allowed posting UNLIMITED promises if they can't comply.
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